Privacy Policy

Terms

Whilst Oakbridge Financial Services Ltd (“Oakbridge”) uses reasonable efforts to include accurate and up to date information on this website it is intended for general information purposes only and gives no warranties of any kind or representations as to its accuracy.

Neither Oakbridge nor any of our associated Companies accept any liability for any errors or omissions in the content of this website or any loss arising as a result of reliance on the information contained on this website.

Privacy Policy

This Privacy Statement should be read by all users of this website. Oakbridge is fully committed to protecting the privacy of its users and fully acknowledges its responsibility to ensure that the data provided by its users remains confidential.

Oakbridge does use credit reference and fraud prevention agencies when processing short term loan applications.

Oakbridge will not disclose any personal data of the users of its website unless it is required to do so by law or unless it is to professionals acting on behalf of Oakbridge, in the assessment and/or provision of a loan.

Oakbridge – Fair Processing Notice June 2021

Oakbridge – Privacy Notice April 2019

Data Protection

Oakbridge ensures strict security procedures are adhered to in the management, storage and disclosure of the personal data of all of its users. Oakbridge cannot accept responsibility for the security of Emails outside the confines of its own systems and asks all users not to send, personal passwords or other such highly confidential data via Email.

Oakbridge reserves the right at its sole discretion to amend this legal & privacy statement without notice and users are advised to read this statement periodically for changes.

Oakbridge Financial Services is registered under The Data Protection Act 2018 (Z8932080).

Complaints

The team at Oakbridge strive to provide our customers with the highest level of service at all times. You should find your dealings with us to be prompt and efficient. If things don’t work out as planned we always try to resolve any problem quickly.

We have a formal complaints procedure to ensure that your complaint is handled quickly and fairly; this information is designed to provide you with details of this process.

We would ask that you bring any concerns to our attention as soon as possible as we aim to deal with all complaints promptly.

If we are unable to resolve your concerns over the telephone within 3 working days after you have lodged your complaint, we will adopt the following process:

On receipt of your complaint (whether received by telephone, letter, email or fax) the matters raised will be investigated.

We will acknowledge your complaint within 5 working days of receipt of your complaint.

We will aim to investigate your complaint and issue you a final response within 8 weeks.

If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received you can refer the matter to the Financial Ombudsman Service: Financial Ombudsman Service, Exchange Tower, London E14 9SR

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

You can access the Financial Ombudsman Services website at www.fos.org.uk or by calling 0800 023 4567(calls to this number are free on mobile phones and landlines) or if you prefer email them on [email protected] There will be further information available on their website.

Cookie Policy

This is the Cookie Policy for Oakbridge Financial Services Ltd, accessible from https://www.oakbridge.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: